Spanx CX director discusses shaping an experience fit for a DTC shopper
By A Mystery Man Writer
Description
There’s saying “No,” and then there’s using what Eric Carlsen likes to call the “Disney No.” As the director of CX for Spanx, Carlsen may not seem to be working for a company that has a lot in common with the entertainment giant. Yet while looking at how Disney trains the workforce it calls its…
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