Shapermint's live chat bot saves its customer service during COVID-19
By A Mystery Man Writer
Description
Shapermint’s investment in an automated chat bot allowed it to answer basic questions and automate 70% of customer chats, so it did not have to hire more staff during its sales boom.
![Shapermint's live chat bot saves its customer service during COVID-19](https://cdn.activestate.com//wp-content/uploads/2019/05/customer-support-chatbots-blog-chat-interaction.png)
Customer Support Chatbots: Easier & More Effective Than You Think - ActiveState
![Shapermint's live chat bot saves its customer service during COVID-19](https://www.timedoctor.com/blog/images/2020/07/efficient-chat-bots.jpg)
How to optimize ChatBots for customer service betterment - Time Doctor Blog
![Shapermint's live chat bot saves its customer service during COVID-19](https://miro.medium.com/v2/resize:fit:802/0*kemsYJQ4h4aBXmfT.png)
7 Ways to Win at Customer Service with a Customer Support Chatbot + Live Chat Support in 2020, by Larry Kim, Marketing and Entrepreneurship
![Shapermint's live chat bot saves its customer service during COVID-19](http://www.liveworld.com/wp-content/uploads/2017/07/Expected-Benefits-of-Chatbots.png)
LiveWorld - The Role of Chatbots and Automation in Customer Service
![Shapermint's live chat bot saves its customer service during COVID-19](https://s3.amazonaws.com/media.mediapost.com/dam/cropped/2023/10/13/brandybutler-600_AURtYKg.jpg)
MediaPost Publications - The MediaPost Cases
![Shapermint's live chat bot saves its customer service during COVID-19](https://imageio.forbes.com/specials-images/imageserve/63b8a4b067d7de5681f26064/Customer-service-and-support-live-chat-with-chatbot-and-automatic-messages-or-human/1960x0.jpg?format=jpg&width=960)
ChatGPT Is Coming To A Customer Service Chatbot Near You
![Shapermint's live chat bot saves its customer service during COVID-19](https://blog.robosoftin.com/wp-content/uploads/2021/03/Experiential-eCommerce_-The-new-norm-in-retail.jpg)
Retail - Robosoft Technologies
![Shapermint's live chat bot saves its customer service during COVID-19](https://static1.anpoimages.com/wordpress/wp-content/uploads/2020/06/04/Amazon-chatbot-hero.png)
Tip: 's chat bot is actually surprisingly decent at handling returns and refunds
Shapermint's live chat bot saves its customer service during COVID-19
Email Marketing 2020
![Shapermint's live chat bot saves its customer service during COVID-19](https://notrs.com/Portals/0/xBlog/uploads/2021/7/27/juniper_chatbot_infographic.jpg)
Chatbots For Customer Service Can Save Businesses $8 Billion a Year - Not Rocket Science: The Rocket Talk Blog- Tech & Company News
![Shapermint's live chat bot saves its customer service during COVID-19](https://preview.redd.it/are-the-customer-service-chat-people-at-amazon-an-ai-v0-gzdatjbtri4a1.png?width=1080&crop=smart&auto=webp&s=068623834a5a7c8ba171867ba05eaf8f9fd996f9)
Are the customer service chat people at an ai? : r/ArtificialInteligence
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